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Volunteer Management

Looking after your people!

Managing volunteers does not necessarily require any specialist knowledge. Mostly, all you need is a bit of common sense and the ability to put yourself in the position of a volunteer and ask yourself how you would like to be treated.

  • Remind yourself what motivates people to volunteer.
  • Have clear descriptions for each of your volunteer roles – and review them from time to time to make sure they’re still right.
  • Have a clearly defined induction process that each of your volunteers has to complete.
  • Involving your volunteers in planning – and review their involvement.
  • Make sure you know the laws which apply to volunteers and how they might affect your group.
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Keeping Volunteers Motivated

Volunteers are more likely to stick around and be helpful when...

  • Feel appreciated and recognised.
  • Are used effectively.
  • Feel that they are doing something worthwhile.
  • Can see that they make a difference.
  • Have opportunities to learn, develop skills and grow.
  • Can see that their work is needed.
  • Are supported to be able to change or develop their role or commitment.
  • Feel confident that they can do what they are asked to do.
  • Are asked about their role and are given opportunities to contribute.
  • Are well supported and supervised.
  • Are accepted and respected by paid staff.
  • Have opportunities to socialise with others.
  • Feel that their needs and motivations are being met.
  • Have a sense of belonging and being part of a team.
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Quality Standard in Volunteering

A quality assurance programme can help you identify things you’re doing well, things you need to improve on and things you didn’t know you needed.

The VSI Alliance delivers a Quality Standard in Volunteering which can help your group assess how you’re doing and gain a Quality Mark than demonstrates to all that you’re doing an amazing job!

Please talk to Charlie if you want to know more (charlie.johnston@vsialliance.org.uk). 

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