Skip to main content

Volunteer Management

Looking after your people!

Managing volunteers does not necessarily require any specialist knowledge. Mostly, all you need is a bit of common sense and the ability to put yourself in the position of a volunteer and ask yourself how you would like to be treated.

  • Remind yourself what motivates people to volunteer.
  • Have clear descriptions for each of your volunteer roles – and review them from time to time to make sure they’re still right.
  • Have a clearly defined induction process that each of your volunteers has to complete.
  • Involving your volunteers in planning – and review their involvement.
  • Make sure you know the laws which apply to volunteers and how they might affect your group.
bear and light

Keeping Volunteers Motivated

Volunteers are more likely to stick around and be helpful when...

  • Feel appreciated and recognised.
  • Are used effectively.
  • Feel that they are doing something worthwhile.
  • Can see that they make a difference.
  • Have opportunities to learn, develop skills and grow.
  • Can see that their work is needed.
  • Are supported to be able to change or develop their role or commitment.
  • Feel confident that they can do what they are asked to do.
  • Are asked about their role and are given opportunities to contribute.
  • Are well supported and supervised.
  • Are accepted and respected by paid staff.
  • Have opportunities to socialise with others.
  • Feel that their needs and motivations are being met.
  • Have a sense of belonging and being part of a team.
Rabbit 1

Quality Standard in Volunteering

A quality assurance programme can help you identify things you’re doing well, things you need to improve on and things you didn’t know you needed.

The VSI Alliance delivers a Quality Standard in Volunteering which can help your group assess how you’re doing and gain a Quality Mark than demonstrates to all that you’re doing an amazing job!

Please talk to Charlie if you want to know more ( 

QSiV (sm2)