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Volunteering Opportunity: Welcome Volunteer at Pennine Heritage

  • Type of Activity:
    Administration, Advice information and support, Business, management and research, Events and stewarding, General and helping
  • Cause / Interest:
  • Geographical Area(s):
    Birchcliffe Centre, Hebden Bridge, Calderdale HX7 8DG
  • Times for the Opportunity:
    Monday AM, Monday PM, Wednesday AM, Wednesday PM, Friday AM, Friday PM
  • Opportunity Type:
  • Skills Required:
    Interpersonal skills, Listening and communication, Literacy, Numeracy, Office IT
  • Skills To Gain:
    Interpersonal skills, Listening and communication, Office IT
  • Additional / Specific Suitability:
    Young People (16-25), Doing with a friend, Older People, Those looking for work

More Details About This Role

Welcome Desk volunteers provide a friendly reception to the many community members who visit the Birchcliffe Centre each day, and help them engage with our rich local heritage through our exhibitions and publications. The Birchcliffe Centre is a mixed-use space, so you will be welcoming community groups, clients for our tenant businesses, researchers using the archives, and visitors who have come to learn about the local landscape and history. Welcome Desk volunteers will be supervised by our Heritage Manager.

Your activities will include:
• Discussing local history with visitors (no prior knowledge necessary!)
• Providing information to tourists
• Directing visitors to businesses and events in the building
• Selling Pennine Heritage publications
• Answering phone queries and passing on messages
• Signing for packages
• If you are interested in contributing in other ways (researching and writing blog posts, helping to plan events and exhibitions etc) our Heritage Manager will be happy to discuss this!

What Could Someone Gain From This Role?

This is a wonderful opportunity to be involved with a vital and exciting centre at the heart of the local community!
• Be part of a friendly, welcoming community at the Birchcliffe Centre
• Help local people and visitors to appreciate the incredible history, landscape, and culture of our area
• Gain skills for a career in the heritage sector, culture and tourism, or administration
• Enjoy priority access to events, and a discounted rate on our publications
• Free tea, coffee, and biscuits, and friendly conversation!

Requirements and Benefits

We're looking for friendly and dependable volunteers to welcome our many visitors to the centre.
We will cover reasonable travel expenses and offer you priority access to events and exhibition openings, along with discounts on publications and event space bookings.


The Birchcliffe Centre is a 5-minute walk from Hebden Bridge town centre, and a 10-minute walk from Hebden Bridge Train Station, however it is up a steep hill. The 595 bus stops directly outside, and we have ample on-site parking for volunteers.


Wheelchair access to the ground floor of the building, where volunteers are based, is available from Chapel Avenue.